Library@Home
Terms of Use

You are requested to go through our Terms of Use carefully, as this will give you information about our website and help you to understand the different features of our service better.

Acceptance of Terms of Use

By clicking the box entitled " I fully agree with the Terms and Conditions, and the Privacy Policy" as part of the registration process, Members accept all items in the Terms of Use and agree to abide by and be legally bound by the Terms of Use. If you do not agree to these Terms of Use, you should not use the services of libraryathome.com website. These "Terms Of Use" govern your use of libraryathome.com website hereinafter referred to as "Service". The Service is owned and operated by Au fait StressBusters Pvt Ltd through the website, www.libraryathome.com and www.libraryathome.in (hereinafter referred to as " Library@Home ") and is offered to you (hereinafter referred to as "Member") as per your agreement with and acceptance of this document (hereinafter referred to as "Membership"). These Terms of Use are an ongoing contract between you and Library@Home and apply to your use of the Library@Home service and website. Please read these Terms of Use carefully as they affect your rights.

Changes to terms of Use

Library@Home reserves the right, from time to time, with or without notice to you, to change these Terms of Use in our sole and absolute discretion. The most current version of these Terms of Use can be reviewed by clicking on the "Terms of Use" located at the bottom of the pages of the Library@Home Website. The most current version of the Terms of Use will supersede all previous versions. Your use of the Library@Home Website or continued use of our service after changes are made means that you agree to be bound by such changes.

Privacy

Any information submitted on the Library@Home Website is subject to our Privacy Policy, which is available after this section. Please read it carefully to understand our practices.

Library@Home Office Timings

Our library office timings are as under:
Monday and Wednesday to Saturday : 09.00 AM to 06.00 PM
Tuesday : 09.00 AM to 03.00 PM
Weekly Holiday : Sunday

Membership Plans

We advise you to choose the plan carefully based on your requirements. The plans are described on the website. Our plans offer limited deliveries (Silver, Gold, Diamond and KidzOnly Plans) and unlimited deliveries (Platinum Advantage Plan) of books depending on the plan you have chosen.

Platinum Advantage plans allow access to premium books in addition to unlimited number of deliveries and flexibility in exchanging books. Premium books are classified as such based on their price, availability and release date. We reserve the right to classify books as premium in any manner that we, in our sole and absolute discretion, determine.

We reserve the right to add/delete/modify/revise membership plans as and when situation demands. In case of an upward revision in the subscription amounts, we shall communicate the same to all our members through electronic mail only on the email ids provided by the members.

We may, from time to time, introduce membership plan offers, discounts on subscriptions, etc. These offers will be published on our website and may not be communicated to each member individually. We advise you to read the "Explanations" on the page titled "Membership Plans & Process" before taking a decision to opt for a specific plan.

Plan Pricing

All membership plans have the following pricing components.
  1. Subscription amount
  2. Service tax @ extant rate
  3. Refundable Security Deposit
  4. Registration Fee
As per extant rules, a service tax is charged @ 15% on the subscription amount. Registration fee is a one time fee charged at the time of registration. Security deposit amount may vary according to the type of plan. Security deposit is fully refundable provided (a) all books borrowed have been returned and (b) all returned books are in issuable condition.

Books lost or damaged are to be compensated alongwith the next renewal or termination whichever is earlier. We will alert you of any potential charges prior to raising bills for such amounts.

Delivery and Return of Books

We reserve the right to deliver books to our subscribers in any manner that we, in our sole and absolute discretion, determine. In addition, we will, in our sole and absolute discretion, determine the quantity of books we purchase for any particular title and the level of staffing and number of shipments to be processed at each distribution centre.

The delivery and return of books will be in units as per the chosen plan. The exchange of books will have to be exactly the same number of books as ordered. For example, if you have ordered for 3 books, you need to return three books. Number of books at home should be as per the plan subscribed to and should be adhered to. More number of books at home than the number eligible may attract additional charges of Rs.2 per day till returned plus pickup charges of Rs.40.

Ordering Process

The desired books have to be added to the bag first befor an order can be confirmed. It is necessary to click on "Confirm Order" in order to confirm the order after selecting the books and putting them in the bag. Leaving books in the bag does not contrue to have been placed an order.

Books in the bag remain for 24 hours. If the order is not confirmed within this period, the books in the bag will get deleted automatically. Library@Home will not be responsible if the desired book is not available to borrow after the same gets deleted after 24 hours.

Cut-off time for orders and delivery schedule

For delivery addresses in Gurgaon city

Our endeavour will be to process your order on the same day as you place your order provided you have placed your order before 11.00 am (Processing day). The delivery will be on the same day on a best effort basis depending on the volume of orders. All orders placed after 11.00 am will be processed on the next day and books may be delivered on the following working day. We do not process orders on Sundays and Public Holidays.

We do not guarantee about the time and period of shipping and delivery of books and may in our sole and absolute discretion, change our business practice regarding delivery and shipping, without notice. Delivery of orders and exchange of books are subject to the following rules:
  1. The delivery will be attempted any time between 11.30 AM and 06.00 PM.
  2. If the house is locked, we will attempt a repeat delivery on the next working day. If delivery cannot happen even after 2 attempts, members will have to exchange books at our office at 651P, Basement Floor, Sector-43, Gurgaon or request for a paid delivery.
  3. Members are requested to keep the books ready for exchange once the order is placed. If delivery cannot happen due to reasons, such as, books cannot be traced at home, books not finished but order is placed or any other reason, an out of pocket expense of Rs.40 will be recovered from the member towards additional delivery cost.
  4. Platinum Advantage members are allowed to exchange less than five books but not less than three books. Premium members are requested to ensure handing over of exactly the same books which have been requested for exchange. Handing over wrong books to our representative will attract recovery of Rs.40 towards cost of an additional trip by our representative.

For delivery addresses in cities other than Gurgaon city

Our endeavour will be to process your order on the same day as you place your order provided you have placed your order before 11.00 am (Processing day). The delivery will be on the third day on a best effort basis depending on the volume of orders. All orders placed after 11.00 am will be processed the next day and books will be delivered on the fourth day. We do not process orders on Sundays and Public Holidays.

For example, if you place an order on Tuesday morning at 10.00 am, you can expect the delivery before Thursday evening. Similarly, an order placed on Friday at 3.00 pm, will be delivered by Tuesday evening.

We do not guarantee about the time and period of shipping and delivery of books and may in our sole and absolute discretion, change our business practice regarding delivery and shipping, without notice. Delivery of orders and exchange of books are subject to the following rules:
  1. The delivery will be attempted any time between 11.30 AM and 06.00 PM
  2. If the house is locked, we will attempt a repeat delivery on the next working day. If delivery cannot happen even after 2 attempts, we will inform the status to the members through email and await instructions. The subsequent delivery for the same order will be considered as a paid delivery and an amount of Rs.40 will be added in the next renewal invoice.
  3. Members are requested to keep the books ready for exchange once the order is placed. If delivery cannot happen due to reasons, such as, books cannot be traced at home, books not finished but order is placed or any other reason, an out of pocket expense of Rs.40 will be recovered from the member towards additional delivery cost.
  4. Exchange/Return books must be put in a bag (supplied with the previous delivery) and sealed with the tape (supplied with the previous delivery) before handing over to the Library@Home representative. The representative will not accept loose books or unsealed bags.
    Library@Home will not be responsible for any loss of book/s in transit. The onus is completely on the members to ensure that books are received at the library office intact.
  5. Platinum Advantage members are allowed to exchange less than five books but not less than three books. Platinum Advantage members are requested to ensure handing over of exactly the same books which have been requested for exchange. Handing over wrong books to our representative will attract recovery of Rs.40 towards cost of an additional trip by our representative.
We may from time to time revise these Terms of Use but we will not necessarily send you notice of the revisions. You are advised to review the Terms of Use frequently to determine if there have been any changes made.

Library@Home reserves the right to request return of any or all books in the possession of Members at any time. Members understand and agree to promptly return any book to Library@Home upon request, and that failure to do so within five days of the request makes Members liable for the cost of those books plus 50% of that cost as a handling charge, for which Library@Home reserves the right to charge the Member's refundable security deposit.

Additional Deliveries beyond eligibility

Deliveries are free for all plans upto the limit as per the plan. Additional orders/books can be delivered at an additional charge of Rs.40 per delivery. Members can avail upto two such additional deliveries beyond the stipulated limit. Beyond two additional deliveries, members have the option to prepone renewal of subscription or pay book rental @ Rs.69 per book plus delivery charge of Rs.40 per delivery/pickup.

We may from time to time revise these terms but may not necessarily send you notice of the revisions. You are advised to review the Terms of Use frequently to determine if there have been any changes made.

Wish List & Queue

You may add books to your bag to borrow at the time of browsing. Alternatively, books that you select to rent now or in future may be placed into your wish list. You may add or delete your wish list at any time. You can have a maximum of 10 books in your wish list. You can add books from your wish list directly to the bag. The browsing page will indicate availability of the book at the time you are browsing. In case if a particular book is not available at the time of your browsing, you may add that particular book in “Queue”. As and when that book is returned by a member, you will be notified by e-mail about the availability of the book. The books in “Queue” will be available on a first come first serve basis. You are therefore advised to look up the book on the site immediately after you receive the mail from us.

Billing, Payment and Renewal

As used in these Terms of Use, "billing" shall indicate either a charge or debit, as applicable, against your plan, including a checking account, where applicable. By using the Library@Home service, you are expressly agreeing that we are permitted to bill you a subscription fee depending on your chosen plan, any applicable tax and any other charges you may incur in connection with your use of the Library@Home. We may levy additional charges if you fail to return the books, or if you fail to renew your subscription plan on time. The subscription amount will be billed at the beginning of your subscription term and on each periodical renewal thereafter unless and until you cancel your membership. We will automatically bill your subscription fee every month (30 days), quarter (90 days), half year (180 days) or annual (365 days) on the calendar day corresponding to the commencement of your membership. In the event your membership began on a day not contained in a given month, we will bill on the last day of such month.

Till the time you are in possession of books from the library, you will be billed for the subscription plan chosen by you unless you have requested for temporary de-activation or termination through your account or we have received a mail or written communication from you for temporary de-activation or termination. Telephonic instruction will not be considered as a valid mode of temporary de-activation or termination request.

All fees and charges are non-refundable and there are no refunds or credits for partially used periods. We may change the fees and charges in effect, or add new fees and charges from time to time, but we will give you advance notice of these changes by email.

The details of your subscription with Library@Home can be accessed at any time after logging in and by clicking on the link "Account Info", located on the Library@Home Website. Your past and current invoices can be accessed at any time after logging in and by clicking on the link "Invoices". Payment of an invoice can be made anytime by clicking on "Pay" against the specific invoice and then selecting the mode of payment.

If you want to change your subscription plan or if there is a change in your credit card validity or expiration date, you may edit your plan information by clicking on the “Account Info" button, available at the top of the pages of the Library@Home Website.

Non payment of renewal subscription on or before the due date will attract a late payment fee after 7 days (grace period) from the expiry of the last subscription. The late payment fee will start from the 8th day at the rate of Rs.5.00 per day till the actual date of payment with a minimum of Rs.30.00.

We accept cheque, cash, Paytm or online payment from members towards subscription amounts. Cheques should be drawn on Au fait Stressbusters Pvt Ltd and should be payable locally. We do not accept outstation cheques. Members are requested to ensure clearing of cheques by their bankers. If an issued cheque is dishonoured by the bank for any reason whatsoever, a penalty of Rs.150 or the actual amount charged by the bank, whichever is higher, is levied on the member and the same is added to the subsequent subscription invoice. Members from locations other than Gurgaon will have to pay all dues online or through Paytm Wallet only.

Non-payment of renewal subscription beyond 1 month

If payment is not received within 1 month of expiry of the subscription plan AND library books have not been returned to Library@Home, the books borrowed and at home will be considered as SOLD and Library@Home reserves the right with or without notice to recover the cost of the books from the security deposit held by Library@Home.

If the cost of books is more than the security deposit held by Library@Home, a demand will be raised on the member for the differential amount and the member is liable to pay the same immediately.

If the cost of books is less than the security deposit held by Library@Home, the balance amount will be appropriated towards unpaid subscription amount for the period.

Change in Membership Plan

Members may change subscription plans at any time by visiting “Account Info”. The change will be effected only during the next billing cycle.

Temporary De-activation of Account

A member can opt for temporary de-activation of account if the member does not intend using the services of Library@Home for a specific period of time. We shall not charge subscription for the de-activated period provided (a) the period of de-activation is not less than 30 days, and (b) the member has returned the books borrowed before beginning of the de-activation period. However, a maintenance fee of Rs.50 (Rupees fifty only) per instance of deactivation is payable if there are more instances of deactivation than eligible during a single billing cycle. Please click on Temporary De-activation in Account info page and fill up the details therein. On receiving your instructions, we will arrange to pick up the books borrowed by you.

Library@Home will not be responsible for reminding members about expiry of temporary deactivation period. Members will have to contact Library@Home by email (to customercare@libraryathome.in) in whenever members would like to activate their membership account.

Cancellation & Refund of Security Deposit

If you need to, you may cancel your subscription to Library@Home at any time. Please click on Termination Request in Account info page and fill up the details therein. On receiving your instructions, we will arrange to pick up the books borrowed by you. Upon receiving all the books in good condition, we shall process your termination request and refund the amount in the manner you have instructed within 10 days from receipt of the books.

WE DO NOT PROVIDE REFUNDS OR CREDITS FOR ANY PARTIAL SUBSCRIPTION PERIODS OR UNREAD BOOKS. WE DO NOT REFUND SECURITY DEPOSIT IN CASH IRRESPECTIVE OF THE MODE PAID AT THE TIME OF REGISTRATION.

Damaged Books

All books scheduled for delivery are checked to be in a good condition prior to dispatch. Upon receipt of the books, you must ensure that the same is in good condition. Any anomaly must be reported to us at customercare@libraryathome.in. Failure to check and/or report the same will be construed as your having received a book in good condition. At the time of pick-up, our courier executive will check for any damage to the book(s) and will intimate you accordingly. Upon receipt of the book(s), we will verify the same. In the event of a book being damaged, we will email you, and intimate you about the same. The determination of a book being “damaged” will be at the sole discretion of Library@Home. Accordingly, we will charge you for the same (depending on the category of the book). All such damage charges will be chargeable against your refundable security deposit. A top-up of the refundable security deposit will be required by the due date of the next billing cycle failing in doing so may result in termination of your membership.

Disclaimers of Warranties and Limitations on Liability

The Library@Home service and Website and its contents are provided on an "as is" basis and we make no representations or warranties of any kind with respect to the Library@Home Website, its contents or our service. We assume no liability or responsibility for any errors or omissions in the content of the Library@Home Website, any failures, delays, or interruptions in the shipment of book(s), delivery of any content contained on the Library@Home Website, any losses or damages arising from the use of the content provided on the Library@Home Website, or any conduct by users of the Library@Home service or Website. We reserve the right to ship book(s) in our sole and absolute discretion. We disclaim all representations and warranties, including, for example, warranties of merchantability, fitness for a particular purpose, and non-infringement. In addition, we do not represent or warrant that the information accessible via our site is accurate, complete or current.

In no event shall Au fait Stressbusters Private Limited, its shareholders, directors, officers, or employees be liable (jointly or severally) to you for any special, incidental, indirect or consequential damages of any kind, or any damages whatsoever resulting from loss of use, data or profits, whether or not advised of the possibility of damage, and on any theory of liability, arising out of or in connection with the use or performance of the Library@Home Website, its contents or our service. If any applicable authority holds any portion of this section to be unenforceable, then liability will be limited to the fullest possible extent permitted by applicable law.

Intellectual Property Copyright

All content included on the Library@Home Website and delivered to subscribers as part of the service, including book(s), text, graphics, logos, designs, photographs, button icons, images, audio/video clips, digital downloads, data compilations, and software, is the property of Stress Busters Pvt. Ltd., or its suppliers and is protected by Indian and international copyright laws. The compilation of all content on this site is the exclusive property of Au fait Stressbusters Private Limited, and protected by the Indian and international copyright laws. Content shall not be reproduced or used without express written permission from Au fait Stressbusters Private Limited, or its suppliers. You agree not to decompile, reverse engineer or disassemble any software or other products or processes accessible through the Library@Home Website, not to insert any code or product or manipulate the content of the Library@Home Website in any way that affects the user's experience, and not to use any data mining, data gathering or extraction method. If Library@Home, in its sole and absolute discretion, believes that you are in violation of this paragraph, such violations including the photo copying of book(s) rented to you by us or the copying or other unauthorized use of our proprietary content, Library@Home reserves the right to terminate your membership hereunder. Library@Home does not promote, foster or condone the photocopying of book(s) or any other infringing activity. The use of book(s) rented to you by us is solely for your personal and non-commercial use. Please see the instructions at the end of these Terms of Use for notifying us of the presence of any allegedly infringing content on the Library@Home Website.

Trademarks

Library@Home is a trademark of Au fait Stressbusters Private Limited. The Library@Home logo and Library@Home, are trademarks or service marks of Au fait Stressbusters Private Limited. The Library@Home Website, including but not limited to its graphics, logos, page headers, button icons, scripts and service names constitute trade dress of Au fait StressBusters Private Limited. The trademarks, service marks and trade dress of Library@Home may not be used or reproduced without prior written approval from Au fait Stressbusters Private Limited and may not be used in connection with any product or service that is not affiliated with Library@Home, in any manner that is likely to cause confusion among customers, in any manner that dilutes the rights of Library@Home, or in any manner that disparages or discredits Library@Home. Other trademarks that appear on the Library@Home Website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Library@Home. Any images of persons or personalities contained on the Library@Home Website are not an indication or endorsement of Library@Home or any particular product or our service unless otherwise indicated.

Website Content

We reserve the right to display and promote information on our Website to you in any manner we choose in our sole and absolute discretion. Library@Home Website allows you to post reviews, suggestions and comments through a feedback mechanism. Please submit your feedback and suggestions by writing to us at suggestion@libraryathome.in.

Use of Information submitted

Comments, information, ideas, concepts, reviews, or techniques or any other material contained in any communication you may send to Library@Home including, without limitation, responses to questionnaires or through postings to the Library@Home Website may be used by Au fait Stressbusters Private Limited, without further compensation, acknowledgement or payment to you for any purpose whatsoever including, but not limited to, developing, manufacturing and marketing products and creating, modifying or improving the Library@Home Website or other Websites. Furthermore, by posting any Content on our site, submitting Content to us, or in responding to questionnaires, you grant us a perpetual, non-exclusive, royalty-free irrevocable licence and right to display, use, reproduce or modify the Content submitted in any form. Please note Library@Home does not accept unsolicited materials or ideas for use or publication, and is not responsible for the similarity of any of its content or programming in any media to materials or ideas transmitted to Library@Home. Should you send any unsolicited materials or ideas, you do so with the understanding that no additional consideration of any sort will be provided to you, and you are waiving any claim against Library@Home and its affiliates regarding the use of such materials and ideas, even if material or an idea is used that is substantially similar to the idea you sent.

Electronic and Mobile Communications

By using the Library@Home service, you consent to receiving electronic and mobile communications from Library@Home. These communications will include notices about your account (e.g., shipping and e-mails received and other such transaction information) and information concerning or related to our service including reminders for renewal subscriptions. These communications are sent as part of the Library@Home subscription. You agree that any notice, agreements, disclosure or other communications that we send to you electronically and through mobile sms will satisfy any legal communication requirements, including that such communications be in writing.

Service Testing

We test various aspects of our service, from time to time, including service levels, plans and pricing, as well as promotions and pricing, and we reserve the right to include you or exclude you from these tests without notice.

Your conduct on the Library@Home website & Limitation on Use

Members agree to the following:
  • not to impersonate any other person while using the Library@Home Website.
  • You are at least eighteen years of age. Individuals under the age of 18 may only do so with the permission and involvement of their parents/guardians.
  • Not to post or transmit through the site anything which is unlawful, vulgar, harmful, threatening, harassing, slanderous ,racist, obscene, sexually explicit, offensive or otherwise objectionable.
  • Not to post or transmit anything which is against National and international rules, regulations and laws.
  • Au fait Stressbusters Private Limited may investigate any allegation in this regard and determine in its sole discretion whether to remove or request for the removal of such content or disclose such content (i) if it is necessary for the operation of the site,(ii) if it is required to satisfy any regulation, law or request from government or(iii) to protect the rights and property of Au fait Stressbusters Private Limited and its directors, employees, agents, third party content providers or any other user.
  • Au fait Stressbusters Private Limited reserves the right to terminate the membership if there is any unauthorized or illegal use.
  • Not to upload, post, e-mail or otherwise send or transmit any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment associated with the Library@Home Website.
  • Not to interfere with the servers or networks connected to the Library@Home Website or to violate any of the procedures, policies or regulations of networks connected to the Library@Home Website, the terms of which are incorporated herein. Au fait Stressbusters Private Limited its shareholders, directors, officers, or employees (jointly or severally) accordingly shall not assume liability for any action or inaction on the part of any Third party on the Library@Home website.

Password and Account Security

Each Member who has an account with Library@ Home assumes responsibility for (i) ensuring that the password for the account is secure and confidential, and (ii) keeping the details of the e-mail account related to the membership updated so that information regarding orders & enquiries and other information related to the service can be transmitted. The member accepts full responsibility for all the activities related to the member's Library@Home account. Cookies Library@Home may place a small textfile('cookie') on any computer from which the Library@Home website is accessed in order to provide easier access to your account. The cookie enables Library@Home to recognise you, if you return to the Library@Home website from that particular computer, without the need for you to sign in to your account.

Third Party Content and Links

Library@Home website contains content provided by third parties. Further, some of the hyperlinks and banners on the Library@Home Website may lead to other Websites that are not controlled by, or affiliated with, Au fait Stressbusters Private Limited. In addition, other Websites which may have link to the Library@Home Website, has not been reviewed and Au fait Stressbusters Private Limited is not responsible for the content or privacy policies of these Websites. Library@Home does not guarantee the accuracy, completeness or usefulness of any content. It is the member's sole responsibility to evaluate the information, opinion or any other content.

Indemnity

You agree to indemnify and hold Au fait Stressbusters Private Limited, its shareholders, directors, officers, or employees (jointly or severally), harmless against all claims, liability and expenses, including legal fees which may result from (a) your breach of any of these Terms of Use, (b) your use of this website and related services or (c) violation of any law or rights of a third party by a member . Even if the membership is discontinued, this provision will survive.

Claims of Copyright Infringement

Au fait Stressbusters Private Limited and Library@Home , as a policy respect the intellectual property rights of others. Library@Home does not promote, foster or condone the photocopying of book(s) or any other infringing activity. If you believe that your work has been copied in a way that constitutes copyright infringement, are aware of any infringing material on the Library@Home Website, or know of someone who is making unauthorized use of the content of the Library@Home Website, please notify us of your concern by submitting a written notice to us at the following address:

Au fait Stressbusters Private Limited, 651P, Basement Level, Sector-43, Gurgaon - 122009